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Legal

Terms of service

In short: the site is paid once and the fees are monthly with no lock-in. What's included and what isn't is on pricing, and these terms are accepted with the payment checkbox.

1. Scope

These terms govern the contracting of Velnor's services: website design and development, hosting, the Digital employee fee and domain management. Contracts are concluded at a distance, on this site or over WhatsApp, and these terms are accepted before the first payment.

2. Price, VAT and payment

Prices are published on /en/pricing/ without VAT, exactly as they are invoiced; the applicable VAT is the one in force in Spain (21%), unless a VAT-inclusive total is shown. One-off sites are paid once; monthly fees are collected by card on a recurring basis through Stripe, and the invoice we request (tax ID and address) is issued with the payment.

3. No lock-in

There is no lock-in and no cancellation fee: you can stop the monthly fee whenever you like, by messaging us on WhatsApp or at [email protected]. Your site stops running with us at the end of the period already paid for, and the domain and the code remain yours (see the ownership section).

4. Timelines

Sites are delivered in days, not months: the exact timeline is agreed in writing once the order is confirmed, when we already have your photos, logo and contact details. We don't promise immediate delivery. The site is published after the payment is confirmed.

5. What the Digital employee fee includes

Your site hosted and kept current, plus small changes over WhatsApp: you write “change the opening hours”, “use this photo” or “update the menu price”, we show you how it looks and it goes live when you tell us, usually within a few hours. Up to 15 changes a month. €49/month + VAT in the first year if you take it with the site (€59 after that). No lock-in.

6. What it doesn't include

Any one-off work outside that scope always goes as a fixed quote, and we tell you the price before doing it.

7. Acceptable use

This service is for the lawful sites and content of your business. It may not be used for illegal activities, content that infringes third-party rights, malware or impersonation, unsolicited mass mailings, cryptocurrency mining or deliberate overloading of the infrastructure. Hosting sites you didn't build yourself is also outside this service.

If we find use contrary to this, we may ask you to fix it and, if it isn't fixed, remove the content or suspend the service (section 8).

8. Suspension for non-payment or abuse

Non-payment: if a fee is due and unpaid, there are 15 days of grace from the due date. We warn you on the same channel; after that, the site is suspended (it stops being served and shows a pause notice) until the account is brought up to date, with no reactivation fee.

Abuse or unlawful activity: in the cases of section 7 suspension may be immediate and without grace, given the severity of the use. Suspending the service does not transfer ownership of your domain or your code.

9. Ownership of the code and the domain

The code and content of your site are yours as soon as they are paid for. The domain is registered in your name and we manage it for as long as you contract that service: if you ever leave, you take the domain and the code with you, and we help you move them. Nothing of yours is held back.

10. 30-day warranty

For 30 days after publication, we fix at no cost any defect in what we delivered: broken links, broken layout, a form that doesn't arrive or content that doesn't look as agreed. Just tell us on the same channel.

The warranty doesn't cover later content changes, problems caused by third parties (your internet provider, the browser, external platforms) or changes we didn't make.

11. Support

Support is provided on the same channel you contract on: WhatsApp and email. Anything that stops working within what you contracted is repaired at no cost; usage questions get the same straightforward answers. We don't commit to specific response times: we answer on working days.

12. 14-day right of withdrawal

If you contract as a consumer (not in the course of a business or professional activity), Spanish consumer law gives you a 14-day right of withdrawal. Our services are performances that start with your express consent: digital content supplied online and work made to measure for your business. So by accepting these terms at payment, you state that you want the service to begin immediately and that you acknowledge losing the right of withdrawal once it has been performed, under article 103 of Spanish Royal Decree-Legislative 1/2007.

If you contract as a company or professional, this section does not apply to you.

13. Acceptance

To contract, you will be asked to tick “I have read and accept the terms of service” next to the payment. Contracting means accepting these terms and the privacy policy. The version in force is the one published on this page.

14. Data protection

How we handle your personal data is set out in the privacy policy, which forms part of these terms.

15. Governing law and jurisdiction

These terms are governed by Spanish law. If you contract as a consumer, any dispute goes to the courts of your home town; if you contract as a business, to the competent courts.

16. Changes to these terms

We may update these terms; the version in force is always the one on this page. Changes do not affect contracts already concluded while they last, unless the law requires otherwise.